All posts in Travel Surveys

ExpertFlyer Travel Survey Shows 40% of Respondents Affected by Electronics Ban

The recent ban on electronics including laptops and tablets on flights to the U.S. from targeted airports will impact inflight activities for many business and leisure travelers, a new survey shows. ExpertFlyer.com, an online airline information website, surveyed 1,566 subscribers to determine how severe the impact would be and what steps, if any, travelers might take to avoid these airports or how they would adjust their inflight travel habits. The survey also asked travelers if they would use laptops and tablets provided by airlines as part of a free loaner program on affected flights. While 58% of respondents said they would consider it, 42% said “absolutely not.”

Of the 1,566 responses, ExpertFlyer found that 40% said they would be directly impacted by the recent ban and 40% of those said they plan to reroute their itinerary to avoid the inconvenience. The remaining 60% affected by the ban said they would not change their travel itineraries and would simply adjust their typical inflight activities accordingly.

The ban targets specific airports, mostly in the Middle East, and applies only to direct flights to the U.S.  Airports currently on the list include Cairo, Egypt; Dubai and Abu Dhabi, UAE; Istanbul, Turkey; Doha, Qatar; Amman, Jordan; Kuwait City; Casablanca, Morocco; and Jeddah and Riyadh, Saudi Arabia.

Gary Leff, author at the popular frequent flyer blog, A View from the Wing, analyzed the results of the survey and offered some insight about what this means for international travel, as well as alternative options that travelers may consider to avoid the inconvenience.

“These are major world hubs that have become very efficient places for connections; not just between the U.S. and India but even to Asia from the east coast of the U.S,” Leff explains.  “For business travelers who have sensitive information on their computers, letting it out of their sight is not an option and they are left with only two choices; leave the laptop behind or adjust their itinerary to avoid the ban.” During his interview with ExpertFlyer, Leff discussed ways travelers can use their mobile phone, which is permitted on these flights, as an alternate work machine. He also suggests traveling during business downtimes. “Flying on Friday night through Monday morning minimizes the need to conduct business inflight. It’s a good time to decompress by watching a movie, closing your eyes or if you must work, catch up on emails using your phone.”

“As the survey suggests, a large percentage of respondents will be affected by this ban on electronics,” explains Chris Lopinto, president and co-founder of ExpertFlyer.com. “The ban has had a dual impact on the travel industry. Less people are traveling from these cities and the airlines have reduced the number of scheduled flights. As with the airline industry in general, this situation is creating an ever-changing dynamic that continually needs to be monitored.”

66% of respondents whose travels are affected by the ban (618 respondents) said they would not change their travel itineraries but confirmed their onboard activities would be impacted. This suggests that these respondents typically conduct business using their electronics while the remaining 34% who said it would not have an effect on activities would read, sleep, or access inflight entertainment programming.

“Long-haul flights like these typically offer entertainment centers in the headrests in all classes so if you’re not planning to work during the flight, the ban should have minimal impact on your usual activities,” Lopinto said.

Many airlines are creating laptop / tablet loaner programs for passengers during the ban. Offered primarily to premium cabin passengers, ExpertFlyer wanted to determine if such a loaner program had broader appeal among all passengers, not just those in Business or First Class. 57% of all respondents said they would consider using a loaner device from an airline while 42% responded with a resounding “no way.”

“For the traveler who wants to work in flight, it isn’t a replacement at all,” explains Gary Leff. “You don’t have access to your hard drive and you probably don’t want to use a USB drive for fear of leaving a digital footprint behind. The device doesn’t have the software or apps needed to work effectively and there are serious security issues to consider.” Mr. Leff’s comments echoed those of respondents who would not borrow an electronic device. Sanitary considerations were also frequently voiced. “Do you really think they properly clean those devices after every use?” one respondent barked.

Americans waste 1.8 million years worth of vacation time

When it comes to frequent travel, ExpertFlyer subscribers are among the top tier, whether it’s for business or leisure travel.  In fact, a recent survey of more than 1,500 of our Seat Alerts subscribers indicated that 87% of those polled take a minimum of two vacations each year and 28% said they took four or more vacations per year.  Since vacations are worth their weight in stress relief, increased productivity, exposure to beauty, culture and new people – and more, we thought we’d talk to time-off expert, Katie Denis, senior director of Project: Time Off, to see how the rest of the world is using — or not using — their vacation time.

WATCH: ExpertFlyer’s One-on-One Interview with Katie Denis of Project: Time Off

Katie Denis: Generally, most Americans are not taking all their vacation time. 55% of them left time on the table last year to the tune of 658 million unused days. That’s 1.8 million years if you want to break it down. Continue reading →

Sharing Economy Lodging Takes Off Among Business Travelers

At the recent GBTA Conference, Concur, a leading provider of integrated travel and expense management solutions, unveiled its annual State of Business Travel report.

state of business travel 2016

Concur analyzed business travel booking and expense reporting data from its database of more than 40 million users, representing more than $76 billion in annual spend.  In an effort to make the data more actionable by companies, Concur categorized six unique personas that represent typical business travelers:

  • Savvy Sam is a power traveler who travels 40 percent of the time, taking approximately 25 trips per year.
  • Jet Setter Jeremy is typically a C-suite executive who travels frequently, preferring to fly first-class and stay at five-star hotels.
  • High-tech Hannah is a young millennial who travels once a quarter, often combining personal and business travel, while staying budget conscious.
  • Approving Manager Alan doesn’t travel much himself, but is responsible for approving travel and expense reports and keeping budgets in line.
  • Travel Arranger Tanya books for others and files expense reports for teammates several times a week.
  • Cautious Carl travels just once or twice a year for business. He typically plans far in advance and isn’t familiar with policies and process.

Business Traveler Behaviors

The State of Business Travel report confirms that not all business travelers are created equal. In some cases, a company may want to tailor its travel policy to account for the unique needs of its travelers, from frequent flyers and road warriors to once-a-year travelers.

  • More than half of all business travelers are “Cautious Carls,” but Carls account for only 14 percent of total business travel spend.
  • “High-tech Hannahs” and “Cautious Carls” care more about price than other types of travelers, while “Savvy Sams” and “Jet Setter Jeremys” (who contribute to 46 percent of total business travel spend) are more concerned with comfort and convenience.
  • When it comes to air travel, “Jet Setter Jeremys” consistently spend the most because they are more likely to book at the last minute and opt for premium seats.

Continue reading →

Leveraging Loyalty for Travel Perks with Jason Steele of The Points Guy

According to a recent survey of more than 1,200 ExpertFlyer Seat Alerts subscribers, 65% of air travelers were able to redeem awards points towards upgrades and free travel in the past 12 months. That’s a good thing, but the survey also suggests that while the majority of travelers say they have been able to redeem points, 50% also said their ability to cash in declined over the past year. We asked travel reward and credit card expert, Jason Steele, to weigh in on this and more in a One-on-One interview.

“Less than 30 percent of respondents were able to redeem awards at the ‘saver level,’ underscoring the difficulty in redeeming award points at this level. The fact that 65% were able to redeem their miles, but 50 percent said their success rate declined tells me that they are simply using more miles to obtain awards and upgrades while others are holding out for saver-level deals, but can’t find them.”

– Jason Steele, Senior Points and Miles Contributor for The Points Guy, an expert in award travel and credit cards

 

2nd Annual Summer Travel Survey Reveals Thoughts About Travel Safety, Rewards Programs, and How Airlines Can Keep Customers

Travel experts weigh in on results adding commentary about purchasing habits, security / privacy issues and Facebook’s edge as the preferred way for travelers to share their travel experiences

With families in the thick of planning their summer vacations, ExpertFlyer.com is releasing results from its second annual travel survey. The data reveals, not surprisingly, that the majority (81%) of travelers believe taking a vacation is very important, citing exposure to beauty, culture and new people as the biggest benefit, followed by increased energy, excitement and stress relief.  The survey also discovered that despite vast technological leaps and the convenience of online search and booking, planning a vacation is still a time-consuming proposition with 51% of those polled saying they spend a minimum of 2-3 hours over multiple days hunting down airfare deals and nearly a one-third spending in excess of 4 hours over multiple days. The overwhelming majority (79%) also said they would relinquish some privacy issues to expedite security checkpoints and voiced what they want airlines to do to maintain their loyalty.

WATCH: ExpertFlyer Co-founder and President Chris Lopinto comments on trends emerging from latest survey

ExpertFlyer conducted the survey with more than 1,200* consumer-based travelers subscribing to its free Seat Alerts app to determine their favorite destinations, airlines and award programs, how they pay for travel, and how they communicate with the world while on vacation and more.  The illuminating results are illustrated in the survey’s infographic. Continue reading →