All posts in Travel Industry

Next generation travel agents capitalize on artificial intelligence

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

robot

According to a New York Times report today, next-generation travel agents do the search-culling for you, tailoring the results to your stated preferences and potentially cutting down on web-browsing time. They also use text messaging as their primary communications mode, often via a chatbot, a computer program designed to converse in text.

“Most of these services are challenging the do-it-yourself system of browsing as offered by services like Expedia. New-wave agents — human, robotic or a combination — will also allow users to continue a search over time, rather than start anew with a browser each session.”

Read the full story here.

 

“Did you know…5 surefire ways to save on holiday travel?”

holiday travel

Aside from merry-making and reconnecting with friends and family, the holidays often signal crushing expenses, especially for travelers.  In a recent Forbes post, Grant Martin offers solid strategies to ease the financial burden for holiday travelers.

“With supply not able to keep up with the increased demand, airlines can raise prices with little ill effect. Compound that with one less legacy carrier [US Airways] in competition and the current atmosphere is ripe for high holiday airfares,” says Richard Kerr, Senior Points and Miles contributor at The Points Guy.

Here are Grant’s five tactics to ensure you’re doing everything possible to minimize your travel costs this holiday season:

1. Book early

2. Monitor the hottest sale fares

3. Use points

4. Use Creative routings

5. Use a low-cost carrier

For the full article and tips on implementing these tactics, click here.

Brexit and Terror Impact Travel Plans to US and Europe

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

American Airlines President Scott Kirby told USA Today that revenue on seat-capacity available to Europe dropped 6% during April, May and June, compared to a year earlier. A double-digit decline Europe is expected in the third quarter, he added.

Brexit

According to a Wall Street Journal report, “A confluence of negative factors is buffeting Europe’s tourism business. Travelers appear more cautious following a spate of attacks—most recently in Munich and in Nice, France. Economic growth in many European countries is weak, straining some consumers’ pocketbooks. And the British pound is down 8.6% against the euro since the Brexit vote—boosting costs for the bloc’s single largest source of international tourists after Germany.”

In a related story from nsight, demand for US travel from the UK is down nearly 18% YOY. And it’s not limited to Great Britain:

  • France demand to the US for the summer is down with the biggest drop in July (-13.2%) and August and September down less than 5%.
  • Germany demand increased for July (+10.8%) and then dropped moderately YOY for August (-7.5%) and September (-8.5%).

2nd Annual Summer Travel Survey Reveals Thoughts About Travel Safety, Rewards Programs, and How Airlines Can Keep Customers

Travel experts weigh in on results adding commentary about purchasing habits, security / privacy issues and Facebook’s edge as the preferred way for travelers to share their travel experiences

With families in the thick of planning their summer vacations, ExpertFlyer.com is releasing results from its second annual travel survey. The data reveals, not surprisingly, that the majority (81%) of travelers believe taking a vacation is very important, citing exposure to beauty, culture and new people as the biggest benefit, followed by increased energy, excitement and stress relief.  The survey also discovered that despite vast technological leaps and the convenience of online search and booking, planning a vacation is still a time-consuming proposition with 51% of those polled saying they spend a minimum of 2-3 hours over multiple days hunting down airfare deals and nearly a one-third spending in excess of 4 hours over multiple days. The overwhelming majority (79%) also said they would relinquish some privacy issues to expedite security checkpoints and voiced what they want airlines to do to maintain their loyalty.

WATCH: ExpertFlyer Co-founder and President Chris Lopinto comments on trends emerging from latest survey

ExpertFlyer conducted the survey with more than 1,200* consumer-based travelers subscribing to its free Seat Alerts app to determine their favorite destinations, airlines and award programs, how they pay for travel, and how they communicate with the world while on vacation and more.  The illuminating results are illustrated in the survey’s infographic. Continue reading →

Should we get excited about movie theaters becoming the new “thing” at airports?

ExpertFlyer Hot Topics – Where the Rubber Meets the Runway

In a recent report by CNN.com, cities like Portland, Minneapolis-St.Paul and Miami and offering cinema experiences to bored, delayed or otherwise curious airport dwellers. In the case of Portland and Minneapolis, the cities are using mainly short films created by local artists to share the cities unique culture and artistic fingerprint.

airport movie theaters

While Asia has long pioneered the airport movie theater – even screening top box office hits for free – most aviation experts agree that it’s unlikely the US will see pervasive adoption of in-airport cinemas across the country.  In an interview with the LA Times, Bob Hazel, an aviation partner at Oliver Wyman, a management consulting firm, says the economics of providing a movie theater in a U.S. airport are unfavorable. “Airport construction is just about the most expensive form of construction there is,” he said.

The good news is, with airports beefing up their power outlets, charging stations and wi-fi, as well as making DVD rentals available, travelers craving some video entertainment will be able to get their fix on their mobile devices pretty easily — who needs the big screen, right?