All posts in One-on-One

How Norwegian Air became the best long-haul low-cost airline in the world

This month’s One-on-One features nimble long-haul discount air carrier, Norwegian Air. We interviewed Director of US Communications, Anders Lindstrom, about the company’s recent acknowledgement by Skytrax as the best long-haul low-cost airline in the world. The company was also named Europe’s best low-cost airline for a third consecutive year.

According to news reports, Norwegian seems to be betting the farm on leading the market as a long-haul discount carrier – you’ve agreed to buy 19 Boeing 787s, which effectively doubles the size of your Dreamliner fleet. What’s Norwegian’s long-term plan, particularly in the US market?
We’re actually quadrupling our current size of eight Boeing 787-8 Dreamliners that we operate now. We have 30 787-9 Dreamliners on order that will enter our fleet between 2016 and 2020.

For the US, we have ambitious growth plans, just as we have for long-haul operations in general. For Norwegian, our long-haul routes are performing exceptionally well and are very profitable. We will add a lot more frequencies, routes and also new destinations for the US in the next few years. We still see so many opportunities here in the US for growth.

Additionally, in 2017, we will start taking delivery of the Boeing 737-MAX, and we have 100 on order, which will allow us to launch routes from the western coastline of Europe to the northeast U.S., thereby introducing routes that are currently unserved by any other airline.

Norwegian already offers more nonstop routes from the U.S. than any other European airline, but in a few years, we will most likely be the leading transatlantic airline. We will also continue to expand at London Gatwick, where we are currently the third largest airline. We are looking to launch routes to South America, South Africa and Asia.

Talk about the current routes that are available now from and to US cities?
Norwegian currently offers 34 routes from 9 U.S. airports (BOS, BWI, FLL, JFK, LAS, LAX, MCO, OAK and SJU). Of these, BOS and BWI will start with flights to the French Caribbean: Guadeloupe and Martinique, on December 3, whereas all other airports have nonstop to Europe, where we have flights to Copenhagen, London, Oslo and Stockholm, as well as seasonal routes to Bergen. At JFK and BOS, we actually have more routes than any other international airline. In May 2016, we will launch a number of European routes, as well from Boston Logan, and we will later also introduce European routes from BWI.

Is there really a $69 fare that exists from the US to Europe on your airline?
Not yet, but soon! When we launch routes with the Boeing 737-MAX in 2017, we will have introductory fares at $69. These will probably go on sale late 2016, or early 2017. But you can already buy $69 fares from BOS, BWI and JFK to Guadeloupe and Martinique this winter. Norwegian is the cheapest option to get to the Caribbean, and that’s on brand-new aircraft with comfortable leather seats. We’re also the first airline to offer free Wi-Fi all the way to the Caribbean.

With the European routes on the 737-MAX, average roundtrip fares will be somewhere around $300 – $350, so significantly less than anything you find in the market right now.

You’re currently in the 3rd position in Europe among discount carriers. Who are your chief competitors and do you see Norwegian’s position moving into a higher slot?
Ryanair and EasyJet are number one and two, respectively. In fact, Ryanair is the largest airline in Europe in terms of passenger numbers, which really shows the strength of the European low-cost airline industry. Both airlines have been operating longer than Norwegian has and we’re pleased about our rapid, yet stable and profitable growth. Norwegian started flying in 2000 as a small Norwegian domestic airline with just a few routes and has now grown to become the world’s fastest-growing airline. What really sets us apart from any other European low-cost airline is that we a have a long-haul network, and also the number of awards we’ve won for our service, so it’s low fares, but highly quality.

What makes Norwegian so successful? How are you winning in such a volatile and competitive marketplace?
I think it’s a combination of low fares and great service. People want cheap tickets, but they also want friendly service and a great product. And we don’t fly to small, distant airports, we take our customers to where they are actually travelling.

Talk about your frequent flyer rewards program. What types of perks do you offer customers?
Norwegian Rewards is a really simple loyalty program, because you never need to guess how much your points or miles are actually worth. With CashPoints, you know the exact value of your rewards and what you can use. It’s equally easy to figure out how many points you will earn: on LowFare tickets it’s 2% of the ticket price (excluding taxes and any potential additional charge) and on Flex tickets, it’s 20%. You can earn CashPoints on flights, hotel bookings and car rental.

You can use your CashPoints for flights, or to pay for extra luggage, insurance or to change your ticket.

Any new routes, deals or particularly interesting destinations that our viewers/readers should take advantage of in 2015 and 2016?
Right now, our fares to Guadeloupe and Martinique start at $69 one-way, including taxes, which are unbeatable fares to the Caribbean, and these are two hidden gems of the Caribbean. We also have fares for just over $150 to Europe available online. Even better deals exist though our Premium fares. For as low as $600 you get dedicated check-in, fast track security, lounge access, really comfortable recliner seats with 46-inch legroom, full meal services and drinks. That’s cheaper than our competitors charge for their premium economy, and this is quite a step up from that, so we highly recommend it.

Thanks to Oil Boom – North Dakota Enjoys Burgeoning Tourism Market

In this month’s One-on-One feature, we interviewed Sara Otte Coleman, director of Tourism for North Dakota. Over the past decade, North Dakota has experienced tremendous growth largely due to the recent oil boom. So much growth, in fact, that a 2013 census report showed the state’s population at an all-time high of more than 723,000, making it the fastest growing state in America.  But the population isn’t the only statistic growing in record numbers.  Tourism spending was up approximately 16 percent in 2014 and more than 115 new hotels have been built since 2010 to accommodate the state’s growing tourism industry.

Sara debunks some myths about the Peace Garden state and invites all the single ladies to North Dakota to fill the gender gap caused by the influx of males migrating to the state for work.


  1. ND has landed on people’s radar over the past couple years due to the oil boom.  How has this economic engine created new growth in the tourism sector?

North Dakota has grown in so many areas, including oil development, that it is leading the nation economically on many fronts. For tourism, it is most evident in the new hotel properties that have opened statewide. More than 115 new hotels have opened since 2010 with another seven to open yet this year. These properties are located in all areas of the state, in both cities and smaller communities. Every county in North Dakota has seen major growth in tourism spending the past several years. In 2014, the average increase was 16.4%

  1. How is tourism changing in the state?

While many of our major draws like Theodore Roosevelt National Park continue to offer scenic and serene hiking and wildlife viewing, amenities offered statewide have increased. The small gateway community of Medora now offers fine dining, lodging and a spa and cities like Fargo and Bismarck offer a huge variety of shopping, food, drink, live entertainment and recreational activities. The eclectic mix of unique ethnic restaurants enhances new local foods and craft drink specialty providers.

  1. Are there new attractions and events that people should know about?

A recently opened $58 million expansion to our State Museum at the North Dakota Heritage Center on the capitol grounds in Bismarck added three new galleries showcasing the state’s history beginning 600 million years ago. There are many other expanded museums like the Fargo Air Museum and the High Plains Cultural Center in Killdeer. Keplinfest, which received an “Event to Watch” designation from the American Bus Association, is held in the beautiful Turtle Mountains near the International Peace Garden along the Canadian border.  This festival celebrates the fiddle music and jigging of the Metis culture. Three other major events received the ABA Top 100 Event award: Norsk Hostfest – North America’s largest Scandanavian event; the United Tribes International Powwow – one of the nation’s largest in terms of pageantry, dancing and drumming; and the nightly Medora Musical in the beautiful Burning Hills Amphitheatre in the Badlands.

  1. What is ND most known for?

Unfortunately, it is not very well known and there are several myths:

It’s flat: It is not. Other than the Red River Valley, the state has varied topography statewide and rugged terrain in several areas, like the Pembina Gorge, the Turtle Mountains and the Badlands.

It’s cold: It does get below zero, but those days are limited. The average temperatures are higher than most believe. This fall has produced highs in the 80s and 90s. The past few winters have been mild and less intense than winters in the eastern US. What impresses people the most is our big skies, sunsets and friendly people.

  1. What’s your top 10 list of things to see and do in ND for the tourists who have never visited the state before?
  • National Buffalo Museum and sacred albino buffalo – Jamestown
  • International Peace Garden: Step into Canada without a passport – Dunseith
  • The Maah Daah Hey Trail: A 140-mile biking, hiking and horseback riding trail in western ND
  • Sixty-three (63) wildlife refuges (more than any other state) and the largest national grassland in the country – Little Missouri National Grassland
  • Pembina Gorge: Carved out of the prairie, it is a great place to canoe, hike and ride maintained OHV trails – Walhalla area
  • State Museum at the North Dakota Heritage Center and Capitol – Bismarck
  • Lake Sakakawea: Beautiful scenery, great recreation on the lake with 1,340 miles of shoreline
  • Lewis and Clark Trail: Many sites along the mighty Missouri, including Fort Mandan, where they spent the most time on the journey – Washburn
  • Fargo: Vibrant art and entertainment hub with eclectic city offerings
  • Theodore Roosevelt National Park: South Unit at Medora and North Unit at Watford City


Sampling the banquet of natural wonders and attractions of Chile

In this month’s One-on-One feature, we interviewed Juan Lopez, North American Market Manager for the Chilean Tourism Board.  Whether it’s skiing in the Andes Mountains, hiking and exploring in Patagonia and Easter Island, or dining in the beautiful, multicultural city of Santiago, Chile offers an unmatched variety of landscapes, activities and attractions for just about anyone.

If you’re not a freewheeling backpacker with limitless time to meander up and down Chile, what’s the best way to plan your first and maybe only trip to this uniquely diverse country?

First you should start in Santiago, to acclimatize to a new country, new language and new people. It shouldn’t be difficult since Santiago is quite a modern and cosmopolitan city. Actually it’s the place where you should relax after a flight from the U.S. Here you should experience the wonderful national and international cuisine that can be found in the city, accompanied with a nice glass of Chilean wine. Depending on what your interests are, you will fly either north to the Atacama, the driest desert in the world, or south down to Patagonia. If you really want to avoid flying within the country, you can always mingle around Santiago and Valparaiso (the former Pearl of the Pacific) enjoying the arts and culture atmosphere of these cities. Between Santiago and Valparaiso you can get lost within Casablanca Wine Valley. If the season allows it, you could go up to Andes and enjoy skiing in the Andes.



September is the start of spring in Chile.  What does that mean for travelers?  Is this a good time to visit and what are the best locations this time of year?

September through May is the best time of the year to visit Chile, mainly if you want to go south and visit Patagonia, Antarctica, the Lakes & Volcanoes Regions. You can still go to Patagonia during the North American summer months (Chile’s winter) but it will be colder. Central area and north of Chile are pretty much open all year round; remember in the northern part of Chile is the driest desert in world where in some area not a drop of rain it has been seen in years, hence this region can be visited year round, from January to December. Central area can be visited in any season, expecting rain in winter, yet getting amazed by the snow-capped Andes Mountain. In spring you will enjoy the beauty of a colorful city.

hiking in chile

Skiing and snowboarding enthusiasts seem to hold Chile in high esteem.  What’s special about skiing in Chile and where are the best snow sport areas?

Skiing in Chile is very particular since you will be skiing in between the highest peaks of the Andes Mountains. When coming from the USA you would be able to ski in the North American summer months (Chile’s winter). Skiing is available just 90 minutes away from downtown Santiago, with four ski resorts easily accessible from the city. The world class ski resorts we have, actually Valle Nevado belong to Mountain Collective Network as Aspen & Whistler do, does tell you the level of ski offerings available in the country. There are also ski resorts down south of Chile, Corralco, Termas de Chillan, Pucon, Huilo Huilo, Osorno Volcanoe.
Now it is quite difficult to pick an area as the best, since this is a personal preference. Yet I can personally say that I prefer to ski in Santiago since the ski resorts are quite close and they cater in an amazing way. Yet I have a Swiss friend that always argues with me that the best ski is in south of Chile – Corralco particularly. Once again it is a personal opinion.

The natural landscape and diversity of Chile is extraordinary, what are your top 5 favorite sites and why?

First the Atacama Desert, since I was born there…. People believe that there is nothing to do in the desert, yet in fact there plenty of activities and natural attractions to sight see. You can find penguins, geysers and lagoons in the Atacama Region. In addition to all this the culture experiences due to the native people that still live in this area is wonderful and unique.

Second, Santiago, place where I currently live, Santiago is such a livable city,  super multicultural and modern that it feels good to be back after being wondering around the world for six six years. Santiago blends that old & modern architecture, cuisine from Peru, Spain, Italy, and Asian influence.

Third, Easter island, it is such a unique and mystical place, it is in fact an open air museum, that you can explore at you own peace, where the Rapa Nui culture (people for island) still preserve their traditions, language and food. In addition you will feel in the “belly bottom” of the world right in the middle of the Pacific Ocean.

Fourth, Patagonia, with Torres del Paine National Park, the fjords and glaciers area. This remote area of the world will just connect you with pristine and pure nature, allowing you to forget the stress of living in a big city. Every time I want to disconnect, I escape to Patagonia. In addition the food here it is just amazing.

Last but not least, it is the Lake & Volcanoes region, I love this area since I am pretty very active and I love outdoors activities, so hiking up to a Volcano, trekking or cycling around one lake to another. What’s best is after a full on day… going and relax on one of the dozen hot spring pools is the best.

Chile is known to be one of the safest South American countries. Is that still the case?

Chile is super safe, and it is not just me saying this, but it has been said by the British Publication “The Economist” and its Safe Cities Index 2015 report.

Chile is that safe that Chilean people don’t need Visa anymore to travel to the U.S., this is due to a waiver program scheme that the Chilean and American government have signed up. This is actually a vote of confidence to Chile coming from the American Government.

What type of shopping should tourists plan for and what types of items offer the best value?

For American people, I would say Chile is not a shopping destination, mainly because we have the same brands and stores you can find in the USA, and similar prices. Yet handicrafts would be interesting to the North American traveler. A precious stone called lapizlazuli is interesting to the North American traveler. Another interesting purchase would be some of the native wools like the one from Alpaca. In lieu of shopping, we recommend Americans spend money on food and drink given the variety of sea food available (remember 3000 miles of coast) and the beautiful wines.

What about the cuisine of Chile – are there native dishes or specialties that visitors should seek out?

I always recommend people to try seafood, especially lobster from Robinson Crusoes Island. In south of Chile, I recommend to try Curanto – a very ancient and very local dish made of different meats, seafood’s and vegetables cooked in a hole dug from the ground and is covered with Nalca (a  local plant) leaf. You can’t leave Chile without trying Patagonian lamb or Charquican.

Are there any special events or festivals happening in the fall (Sept – Nov) that visitors should check out?

During September we do celebrate our independence day, which some times last an entire week. Music, dances, parades, and traditional Chilean games came to play. Parades include huasos, the traditional Chilean cowboys, music, and displays of national pride. Much of the celebrations occur in ramadas, temporary open buildings with thatched roofs traditionally made from tree branches. Ramadas feature a dance floor, music, and tables to eat. Fondas, or refreshment stands, offer a wide variety of Chilean foods including empanadas, anticuchos (shish kabobs), chicha (alchoholic drink), and more. These Ramadas are held in every single little town or village of Chile. Additionally during September also occurs a religious festivity right in the Atacama desert, that is called Ayquina Festival. During this time pilgrims and visitors from around the world converge on the village, celebrating throughout the night until the skies flare with a blaze of fireworks as the clock strikes twelve. There are many different groups of dancers that you might see throughout the festival, with dances inspired by both indigenous and imported traditions. The International Film Festival, held in Valdivia (South of Chile) happens every October. Due to the German influence this city of Chile has, we also have our own OctoberFest, originally from Germany, yet our celebration is held in early January, when summer is in place. Yet, during October (15-18) we have the homemade beer festival.

2015 Travel Tech Update – One on One with Dave Dean, Travel Technology and Gear Expert

This month, ExpertFlyer talks with Dave Dean, a corporate refugee turned world wanderer who writes about travel and technology. Dave writes for popular sites, including, NomadicMatt, as well as his own blog,  He also authored a book on travel tech, Hammocks and Hard Drives.

Dave discusses the hot trends in travel technology now, including wearables, real-time video streaming, can’t-live-without apps, as well as gadgets that make life on the road a little more like home.

What’s the hottest trend in travel tech right now?

Everyone is getting excited about wearables, although I haven’t found any compelling examples for travelers yet. There’s also a seemingly-endless stream of startups with apps offering some kind of ‘social travel’ experience, but again, none have become must-have travel companions with a broad user base. Real-time video streaming (eg. Periscope) is starting to show up in the travel space — it’s obviously dependent on having good connectivity, but I’d expect to see this continue to grow. Other than that, though, it’s pretty much the same things it’s been for a while — easier and cheaper ways to stay connected overseas, extra battery life and more storage on mobile devices.

Are you seeing any interesting developments across hotel chains and airlines that involve technology as a way to make vacations or business travel more like home or just more convenient?

I tend to find the best developments coming from startups and third parties, rather than the hotel chains and airlines themselves. Apps like Lounge Buddy, for instance, let you know which lounges you already have access to in any given airport on your route, and which ones you can buy day passes for, along with reviews and tips. That said, some of the hotel chains are doing interesting things — you can use your phone or Apple watch as your room key in Starwood hotels, as well as choose your room in advance and speed up the check-in / check-out process with hotel apps. I’d expect to see much more of this type of convenience in the next few years.

What are some of the best gadgets and gizmos for making life on the road better?

I’m always trying out some new gadget or other while traveling, but tend to find it’s the simple things that are most useful. For instance, I have a portable battery with extra storage space built in, that lets me charge my phone during a long travel day and save photos or video to it if I’m running out of space. You can get the same things built into an iPhone case as well, for extra convenience. I always take a travel-sized power strip with me — there are never enough power sockets in hotel rooms, and it lets me charge up to four devices simultaneously with one socket (and one plug adapter!). I’ve also recently started using a little adapter with 4 USB ports in, that includes detachable plugs for most countries. That way, I can charge (for instance) a phone, tablet and e-reader at the same time, from one wall socket.

Any useful recommendations for making airline travel less stressful and more comfortable?

An eye mask and noise-cancelling earphones or at least decent earplugs. I bought myself a good pair of noise-isolating earphones a couple of years ago, and they’ve transformed my travel days. I found that noisy passengers and the drone of the engine caused extra stress and made it hard to rest on flights. Now I just put on some relaxing music, pull down the eye mask and chill out. It makes even long-haul in economy class somewhat bearable!

ExpertFlyer recently surveyed more than 1,000 family travelers.  We asked them to name their top “can’t live without” travel apps, and TripAdvisor reigned supreme, followed by airline apps and Google maps.  What’s your take?  What are your top picks?

Google Maps is great — and with the addition of proper offline navigation later this year, it’ll get even better for international travelers without mobile data. I’m always dubious about the accuracy of the information on TripAdvisor, but do occasionally use it to get food recommendations in more obscure cities. The forums are the most useful part, for me — I’ll often use those for tracking down obscure transport routes and prices, for instance. As far as airline apps go, I tend to use Skyscanner to look up prices and times, but I’ll always make the booking on a computer — entering personal information and credit card details is too frustrating otherwise!

I have many travel apps on my phone, but those I use the most include Tripit (for compiling my itinerary, even offline), Google Translate (great for menus and street signs), XE Currency (to always know the exchange rate), Google Maps (if I’ve got data) and Here Maps (for offline use). 

Looking forward, what are some of the cool travel tech advances we might find in the next 3-5 years?

I expect we’ll see the first wearables (probably smartwatches) that are genuinely valuable for travel. Cell companies are finally starting to get the message we all hate roaming charges, and the example set by T-Mobile in the US and Three in the UK will expand to other carriers. Speech translation in real-time is starting to show up now with Skype Translator, and will become more polished and usable in the next few years. Free public wi-fi will continue to get rolled out in cities all over the world, making it easier than ever to stay connected on the move.


Boomer Travel Trends: One on One with Liz Dahl, Boomer Travel Patrol

This month, ExpertFlyer talks with Liz Dahl, founder and president of, a new travel website that specifically caters to the interests of fun-seeking, travel-loving Baby Boomers (1946-1964).  Liz talks about the many gaps Boomer Travel Patrol fills for the 50+ traveler set wanting to do a lot more than just bus trips and cruises! A key differentiator is the site’s cadre of top class contributors covering a unique variety of areas and backgrounds from the mindset of a Boomer.

“Because baby boomers are not in the coveted 18-49 demographic, we get left out of the “fun” activities when it comes to travel. Sure, bus trips and cruises are great and have their place, but there’s a lot more to see and do and we have the time and means to explore the world!” – Liz Dahl

When and why did you launch Boomer Travel Patrol and how has the site been received?

The site was launched in July of 2013. As a former owner of a travel agency and currently selling travel, I noticed that there was a lack of choices being offered to the Baby Boomer demographic. The “cruise and bus tour” mentality of the advertisers didn’t work for me or most of the people who contacted me about trips. I wanted Boomers to know the travel opportunities that exist. Continue reading →