All posts in Airlines

2nd Annual Summer Travel Survey Reveals Thoughts About Travel Safety, Rewards Programs, and How Airlines Can Keep Customers

Travel experts weigh in on results adding commentary about purchasing habits, security / privacy issues and Facebook’s edge as the preferred way for travelers to share their travel experiences

With families in the thick of planning their summer vacations, ExpertFlyer.com is releasing results from its second annual travel survey. The data reveals, not surprisingly, that the majority (81%) of travelers believe taking a vacation is very important, citing exposure to beauty, culture and new people as the biggest benefit, followed by increased energy, excitement and stress relief.  The survey also discovered that despite vast technological leaps and the convenience of online search and booking, planning a vacation is still a time-consuming proposition with 51% of those polled saying they spend a minimum of 2-3 hours over multiple days hunting down airfare deals and nearly a one-third spending in excess of 4 hours over multiple days. The overwhelming majority (79%) also said they would relinquish some privacy issues to expedite security checkpoints and voiced what they want airlines to do to maintain their loyalty.

WATCH: ExpertFlyer Co-founder and President Chris Lopinto comments on trends emerging from latest survey

ExpertFlyer conducted the survey with more than 1,200* consumer-based travelers subscribing to its free Seat Alerts app to determine their favorite destinations, airlines and award programs, how they pay for travel, and how they communicate with the world while on vacation and more.  The illuminating results are illustrated in the survey’s infographic. Continue reading →

Would you pay $35K for 1 year of unlimited biz class flights from NY to London or Paris?

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

La Compagnie airline

French boutique air carrier, La Compagnie, is betting frequent international business travelers will.  While the most airborne corporate flyers may scoop up these unlimited passes as the deal of the century,  others may be better off scouring for more traditional deals.

According to a CNBC report, the airline is looking to collect $350,000 in revenue on the idea that $673 a week is a great deal for New York-area travelers making numerous round-trip flights to London or Paris, which can easily cost in the thousands of dollars.

As part of the CNBC interview, La Compagnie CEO, Frantz Yvelin said $35,000 for unlimited travel is an offer too good for some frequent flyers to pass up.

“The demand is there,” he said. “When we started our load factor [the percentage of seats filled on a plane] was 30 percent. These days we are oscillating between 70 percent and 90 percent load factor.”

Read the full story and watch the video interview here.

Biometrics Technology Promises to End Long Lines at the Airport and Increase Personalization

This month’s One-on-One features an interview with Joey Pritikin,VP of Marketing and Product Management at Tascent, a leading maker of biometrics technology. Pritikin discusses the company’s recently published whitepaper, “A New Golden Age for Air Travel,” which, in part, details how iris recognition and other biometrics can expedite security checkpoints and make flying an enjoyable and personalized experience again.

Tascent recently published a white paper that explores the potential of biometrics technology as a way for the airline industry to make air travel enjoyable again. What exactly is biometrics technology?
Biometrics is the use of unique human characteristics to establish and verify individual identity. Typical biometric modalities include fingerprint, face, voice, and iris recognition, each of which has its own benefits. As consumers, with the introduction of Touch ID on the iPhone and a variety of other emerging technologies, we are becoming familiar with the way biometrics can provide enhanced convenience for access control or mCommerce. We see this as a watershed moment for the biometrics industry, to be followed by increasing use of varying biometric modalities in ways that increase efficiency, personalization, and security. Tascent, with many of our industry peers, sees iris recognition in particular as an ideal biometric for many applications as it is very fast, accurate, stable, and non-invasive. When implemented in the right way, it can also be very intuitive and well suited to a wide variety of commercial applications. Continue reading →

“Did you know…Air France’s New ‘Night Service’ Means Eating Doesn’t have to Disturb Sleeping from JFK to Paris?”

Air France Night ServiceAir France is anticipating its Business customers need to rest  up on departure from New York-JFK airport on its night flights to Paris. Eager to offer them optimum comfort, the company is introducing its “Night Service”, only available on departure of flights AF011 (21:45) and AF009 (23:25) from New York-JFK as of April 11, 2016. Passengers may opt to enjoy the same meal in the airport lounge as the one served on board*, with the meal served at their table in a dedicated private area.

During the flight, customers can enjoy a good night’s sleep in the comfort of the Air France Business class cabin. A quiet, private cabin guarantees a peaceful night’s sleep in a seat that transforms into a lie-flat bed. Customers with a very healthy appetite can choose to eat again during the flight.

* Except for special meals that can be enjoyed on board only.

“Did you know…KLM is 1st global airline to launch Facebook Messenger service?”

Users have an opportunity to win free roundtrip tickets to any of KLM’s destinations

KLM on FB MessengerKLM Royal Dutch Airlines announced last week a Facebook Messenger service for passengers, providing around the world booking, flight confirmation, boarding pass access, check-in reminders and flight status updates, right from the app. The new app pulls traveler’s information into a single place, making it easier for customers to access it anywhere. In addition, KLM will expand its customer support through Messenger by offering customers the ability to chat live with KLM staff should they need booking support or to make last-minute travel plans and adjustments. The live chat support will be available in more than 12 languages. Continue reading →