All posts in Airlines

“Did you know…Travelers are frustrated over furlough-caused flight delays?”

(USA Today – Today in the Sky)

long airport lines

Photo: (cc) orijinal via flickr

In an attempt to cut $637 million from its budget, the Federal Aviation Administration (FAA) is furloughing workers, including an estimated 13,000 air traffic controllers.

According to USA Today, the FAA’s plan to furlough 47,000 will result in $200 million in cuts.  Travelers are not feeling the love according to the report, travelers are increasingly complaining about spending hours at airport gates or on tarmacs as flight delays continue for a third straight weekday with fewer air-traffic controllers on the job.  Read the entire article on USAToday.com.

“Did you know…Airlines waive fees for Boston flight changes?”

(USA Today – Today in the Sky)

boston marathon bombing

Photo: (cc) hahatango via Flickr

After the horrific double bombing at yesterday’s Boston Marathon, USA Today reports that airlines are waiving all fees associated with flight changes into and out of Boston.

“All of the nation’s biggest airlines have instituted flexible rebooking policies, including American, Delta, Southwest, United and US Airways,” reports USA Today. “Also waiving fees for Boston customers is JetBlue, the busiest carrier at Logan airport.” Read the full story here.

 

“Did you know…Virgin America Takes Top Score in Annual Airline Quality Ratings?”

(Forbes.com)

virgin america airlines

Photo credit: (cc) Kentaro Iemoto

Forbes.com just released the 2013 Airline Quality Ratings, which rank fourteen U.S. domestic airlines according to their on-time performance, customer complaints, mishandled baggage and denied boardings. Guess who takes the blue ribbon?  After only five years of operation — Virgin America Airlines takes top score.

According to the post, the Airline Quality Rating report is the premier statistical study of major airline performance in the United States, and has been conducted annually since 1991. It’s authored by Dr. Dean Headley, a professor at Wichita State University, and Dr. Brent Bowen, a professor at Purdue University.  Continue reading the full story and access the study here.

“Did you know…Some Delta Onboard “Johns” are Getting Smaller?”

(NBCNews.com)

onboard toilet

photo credit: (c)glenmcbethlaw via Flickr

NBC reported that Delta’s new onboard bathrooms on the 737-900s it expects to begin flying later this year will squeeze the same amenities into a smaller space — allowing the carrier to slip four more seats into coach.

At a time when Americans are growing larger, it will be interesting to see how the new “facilities” are received.  Read the story in its entirety here

 

One-on-One with Timothy J. Ahern, Vice President – New York and International, American Airlines

In this month’s One-on-One blog, ExpertFlyer talks with American Airlines VP of New York and International, Timothy (Tim) J. Ahern.

As the senior officer managing the competitive New York region, Tim oversees American’s Europe and Pacific operations from that gateway and travels regularly to London.

ExpertFlyer talked to Tim about big changes at the airline, including the impending merger between American Airlines and US Airways and how the new American Airlines will reign as the world’s largest commercial air carrier.

Timothy J. Ahern, VP of New York and International, American Airlines“During the next four years, the new American Airlines is planning to take delivery of 607 new aircraft, including 517 narrow-body aircraft and 90 wide-body international aircraft. Most of the planes will be equipped with advanced in-seat inflight entertainment systems, offering thousands of hours of programming, inflight Wi-Fi, and Main Cabin Extra — providing customers four to six inches of additional legroom in the Main Cabin.”

– Timothy J. Ahern, VP – New York and International, American Airlines

ExpertFlyer’s readers comprise a large group of American and US Airways’ customers. Once the merger is complete, American will be crowned the world’s largest airline. Can you give us your take on how this will improve services overall for the combined customer base?

Together, we will create a premier global carrier with an expanded worldwide network, a strong financial foundation, a modern and efficient fleet, and the industry’s best team of people, who will together offer an unparalleled travel experience for our customers.

As a combined carrier – the new American – we will have an expanded network to even better match where customers want to fly and a greater ability to invest in our fleet, modern technologies, and the products and services customers value most. This combination will enable us to further bolster our offerings for customers and allow us to provide the most connected, comfortable travel experience in the industry. Continue reading →