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5 Tested Tips from a Top Tier Flyer

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

frequent flyer tips for better air travel

We continue our series of tips and takeaways from frequent flying executives with our second installment. If you missed the first post, you can read it here.

radius solutions logoMeet Dave Poplin, regional manager at Radius Solutions, LLC, a leading provider of retail point-of-sale technology solutions.

Dave flies every three weeks, on average, and holds membership on all US-based frequent flyer programs. He is a Platinum level member on Delta, which is his airline of choice.

What are your frequent flyer ninja moves for enjoying as many perks via the airlines as possible?

1. There are routes that have fewer numbers of Diamond members, which will allow a Platinum member more of a chance for an upgrade.   An example:   If I fly from Grand Rapids, MI to Florida or other spots West of Chicago and I go into Detroit, it is very difficult to get upgraded.  Conversely, if I connect to Atlanta instead of Detroit I will almost always get upgraded. Continue reading →

Quick tips for saving money on flights this summer

airplane

School may still be in session depending on where you live, but your thoughts have likely already drifted to this year’s summer vacation.  Where are we going to go? How will we get there? And, how much will it cost? If your destination requires a plane ticket, here are a few tips for finding the best deals to ensure you are getting the most value from your airline this summer.

  • “Code Sharing:” Understand what it is and how it works

In simplified terms, Code Sharing is an agreement by two or more airlines to share the same flight. This typically occurs between airlines that are part of the same airline alliance, such as oneworld or Star Alliance. Two carriers, say American Airlines and Qantas, for example, agree to offer/market the same flight. So, even though you booked your flight through American Airlines, Qantas may actually be operating the flight and a Qantas plane and pilot will be flying you there.

So you naturally assume that the cost of the ticket you purchased with American would be the same price if booked through Qantas, right? Not necessarily. While you may be a loyal AA flyer, you might actually get a better fare by booking the same flight on Qantas (in this example). And sometimes the difference in fares between airlines can be substantial, especially when flying internationally.

Tip:

If you see that a flight is being operated by a partner of your preferred airline (This information will be listed in smaller type beneath the carrier you’re booking through.), do a quick cross-check on their website to be sure you are getting the best possible price. If the airlines are partners in a major airline alliance your ability to accrue points/miles will not be affected. Continue reading →

Frequent flying execs share their tips for better air travel

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

When you’re up in the air a couple of times a month or more on business, you learn a thing or two about working the airline system and appreciating the differences between real value and service vs. marketing spin.  In this Hot Topics series, ExpertFlyer interviews top tier status frequent flyer business executives and entrepreneurs to learn what they value, what they’d like to change about air travel, and which habits and tips have made flying a better experience.

jennifer flowers frequent flyer

Frequent Business Traveler: Jennifer Flowers, founder & CEO, Accreditation Guru, Inc.

Meet Jennifer Flowers, founder & CEO of Accreditation Guru, Inc., an accreditation consultancy that works with non-profits across the country.

How often do you fly and which frequent flyer program are you a member of?

I fly an average of twice per month, which has helped me earn status as a Delta SkyMiles Platinum Medallion member. I used to be a member of American, US Airways, and Delta, but a few years ago I decided to fly Delta exclusively because of their superior service and to be able to consolidate my frequent flyer miles.

What are your frequent flyer ninja moves for enjoying as many perks via the airlines as possible?

I will look at the seat map before purchasing a ticket to see if there appear to be enough first class seats available for an upgrade to come through. As I have three local airports to choose from (NY metro area), the likelihood of an upgrade may affect which flight and airport I select.

I have both business and personal Delta American Express cards in order to maximize miles earned. Also, because of the amount of travel and other business expenses that are charged against my Delta AmEx, I am able to earn a Medallion Qualification Dollars (MQDs) Waiver (MQDs are a way for Delta to ensure that Elite members have spent a minimum amount of money with the airline, as well as flying a certain number of miles or segments).

I joined the Delta Sky Club as a way to enjoy the amenities offered (wifi, food and drink selections, comfortable waiting areas, etc.) and ease the stress of frequent travel. In the past year, I visited Delta Sky Clubs around the country at least 35 times. With the discounted rate of $29 access pass that is available through my Platinum Delta AmEx card (as opposed to $59 regular price of a single visit pass), my annual pass has allowed me to save more than 50% off of what the reduced rate access passes would have cost.

What’s your biggest brag about scoring something from the airlines and how did it come about? 

This may not count specifically as a “score” per se, but it certainly did impress me. When flying out of Traverse City, MI, in September 2016 I mentioned to the ticketing agent, Ann S., that the flight was putting me over the edge into Platinum status. She congratulated me, which was nice, and I went on to the gate to wait for my flight. Ann soon found me near the gate and presented me with a handwritten card that said, “Congratulations on your new platinum status! Thank you for your business and loyalty. – Ann S., TVC.” If that was not kind enough, she also included a $50 Delta voucher. Their customer service goes above and beyond and this is just one example I have witnessed.

Delta has a great social media team and I always enjoy it when they reply to my Tweets (@jen_flowers or @AccreditGuru) and retweet photos I have taken during my travels.

Anything else that other business travelers should know to help them make flying more enjoyable?

TSA PreCheck is a must!

 

ExpertFlyer Travel Survey Shows 40% of Respondents Affected by Electronics Ban

The recent ban on electronics including laptops and tablets on flights to the U.S. from targeted airports will impact inflight activities for many business and leisure travelers, a new survey shows. ExpertFlyer.com, an online airline information website, surveyed 1,566 subscribers to determine how severe the impact would be and what steps, if any, travelers might take to avoid these airports or how they would adjust their inflight travel habits. The survey also asked travelers if they would use laptops and tablets provided by airlines as part of a free loaner program on affected flights. While 58% of respondents said they would consider it, 42% said “absolutely not.”

Of the 1,566 responses, ExpertFlyer found that 40% said they would be directly impacted by the recent ban and 40% of those said they plan to reroute their itinerary to avoid the inconvenience. The remaining 60% affected by the ban said they would not change their travel itineraries and would simply adjust their typical inflight activities accordingly.

The ban targets specific airports, mostly in the Middle East, and applies only to direct flights to the U.S.  Airports currently on the list include Cairo, Egypt; Dubai and Abu Dhabi, UAE; Istanbul, Turkey; Doha, Qatar; Amman, Jordan; Kuwait City; Casablanca, Morocco; and Jeddah and Riyadh, Saudi Arabia.

Gary Leff, author at the popular frequent flyer blog, A View from the Wing, analyzed the results of the survey and offered some insight about what this means for international travel, as well as alternative options that travelers may consider to avoid the inconvenience.

“These are major world hubs that have become very efficient places for connections; not just between the U.S. and India but even to Asia from the east coast of the U.S,” Leff explains.  “For business travelers who have sensitive information on their computers, letting it out of their sight is not an option and they are left with only two choices; leave the laptop behind or adjust their itinerary to avoid the ban.” During his interview with ExpertFlyer, Leff discussed ways travelers can use their mobile phone, which is permitted on these flights, as an alternate work machine. He also suggests traveling during business downtimes. “Flying on Friday night through Monday morning minimizes the need to conduct business inflight. It’s a good time to decompress by watching a movie, closing your eyes or if you must work, catch up on emails using your phone.”

“As the survey suggests, a large percentage of respondents will be affected by this ban on electronics,” explains Chris Lopinto, president and co-founder of ExpertFlyer.com. “The ban has had a dual impact on the travel industry. Less people are traveling from these cities and the airlines have reduced the number of scheduled flights. As with the airline industry in general, this situation is creating an ever-changing dynamic that continually needs to be monitored.”

66% of respondents whose travels are affected by the ban (618 respondents) said they would not change their travel itineraries but confirmed their onboard activities would be impacted. This suggests that these respondents typically conduct business using their electronics while the remaining 34% who said it would not have an effect on activities would read, sleep, or access inflight entertainment programming.

“Long-haul flights like these typically offer entertainment centers in the headrests in all classes so if you’re not planning to work during the flight, the ban should have minimal impact on your usual activities,” Lopinto said.

Many airlines are creating laptop / tablet loaner programs for passengers during the ban. Offered primarily to premium cabin passengers, ExpertFlyer wanted to determine if such a loaner program had broader appeal among all passengers, not just those in Business or First Class. 57% of all respondents said they would consider using a loaner device from an airline while 42% responded with a resounding “no way.”

“For the traveler who wants to work in flight, it isn’t a replacement at all,” explains Gary Leff. “You don’t have access to your hard drive and you probably don’t want to use a USB drive for fear of leaving a digital footprint behind. The device doesn’t have the software or apps needed to work effectively and there are serious security issues to consider.” Mr. Leff’s comments echoed those of respondents who would not borrow an electronic device. Sanitary considerations were also frequently voiced. “Do you really think they properly clean those devices after every use?” one respondent barked.

Don’t get caught by airlines’ code share ticket price mark-ups

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

Understanding esoteric subjects, like code sharing, yield management, and confounding airline pricing schemes could easily become a full-time job for the diligent. With the help of former pilot, air travel and insurance expert, Jonathan Breeze,  we’ve uncovered — and hacked — a troublesome pricing pitfall among the airlines.

WATCH our Video Interview with Jonathan Breeze

Don’t get caught by code sharing ticket price mark-ups

First, let’s define what Code Sharing is. Wikipedia defines a Code Share Agreement as an aviation business arrangement where two or more airlines share the same flight; meaning that each airline publishes and markets the flight under its own airline designator and flight number as part of its published timetable or schedule. This is a common practice among major airlines belonging to major airline alliances, such as Star Alliance, Sky Team and Oneworld.

So, let’s assume for a moment that you are an American Airlines frequent flyer. You need to fly to Lima, Peru. So, as a loyal AA customer, you go straight to their site to see what’s available.

Departing on August 15th and returning on August 23rd, the results yield a lowest fare of $3,025 for a non-refundable seat in Business Class. In this particular example, LAN Airlines (LATAM Airlines Group) is the operator of the flight. American Airlines and LAN have a code share agreement and are both part of the oneworld Airline Alliance. That said, the assumption would be that the price would be the price, right? But if you visit LAN’s website and query the same departure and arrival information for the dates above, as you can see there is quite a BIG difference in price — $1,834 vs. $3,025.

Jonathan advises air travelers to be mindful and wary of this yield management practice. If you see that a flight is being operated by a partner of your preferred airline, do a quick cross-check on their website to be sure you are getting the best possible price — if they are partners in a major airline alliance your ability to accrue points/miles will not be affected.