All posts in Airlines

One on One with Jeff Erickson, CEO of PEOPLExpress Airlines

This month, ExpertFlyer talks with Jeff Erickson, CEO of PEOPLExpress Airlines. One-time president and CEO of Trans World Airlines (TWA) and Reno Air, Erickson talks to ExpertFlyer about his latest challenge in launching a new discount airline with a familiar name.

 Erickson, CEO PeoplExpres

 “We’re taking a fun, creative and innovative approach to air travel, dispelling the myth that low air fares have to mean low service or an impersonal experience.”

Jeff Erickson, CEO of PEOPLExpress Airlines

It’s been three months since you sold your first ticket to fly with PEOPLExpress (PEX).  How are travelers reacting to the new PEX?

People have been very receptive and supportive of our service from the beginning. We’re taking a fun, creative and innovative approach to air travel, dispelling the myth that low air fares have to mean low service or an impersonal experience. Every week more and more people are embracing our mission to restore the concepts of respect, value and excitement to the air travel experience. We’ve seen terrific support from all eight of our initial markets and we’re getting requests daily from many of our 34,000 Facebook fans requesting us to come to their market because many cities are underserved following airline consolidation or lack direct routes that are convenient for personal and business travel.

How does another new airline hope to compete against all the industry consolidation. What’s PEX’s unique value proposition to customers and how will you turn a profit?

We are taking advantage of industry consolidation, which has led to cities and routes being abandoned and some markets, like our base in Newport News, underutilized. There certainly is room for our niche business model. Our value proposition is to provide a low-cost, a la carte service model that enables customers to create a customized travel product reflecting their individual wishes and budgets. Customers can choose to fly at an ultra-low price with friendly and attentive service but minimal frills or they can opt to purchase extras they want to make their trip more enjoyable, such as priority boarding, pre-assigned seating or an upgrade to a Living Large™ seat with more personal space. While this is common in the industry, our difference is the level of service we provide and can-do attitude from check-in to arrival. It’s service and level of personal attention that makes a difference. People want to be treated with respect and know that they are heard. The team members we’re hiring for all customer contact positions are creative problem-solvers who are empowered to find solutions. That’s the PEOPLExpress difference. In terms of profit, the a la carte model, along with affordable base fares, provides the mix of revenues we need to succeed. Continue reading →

ExpertFlyer.com Announces Addition of US Airways Award and Upgrade Inventory for Customer Access

Addition of US Airways Flights Complements Existing American Airlines Operated Award / Upgrades on ExpertFlyer 

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NEW YORK – September 17, 2014 – ExpertFlyer.com®, the premier online air travel information tool for business travelers and frequent flyers, announced today that US Airways will provide ExpertFlyer with access to its award and upgrade inventory effective immediately.  The addition of awards and upgrades from US Airways operated flights will complement the existing American Airlines operated award/upgrade data currently available to subscribers of ExpertFlyer, allowing travelers to create flight alerts for awards and upgrades with US Airways the same way they currently conduct searches with American.  ExpertFlyer’s goal is to provide convenience and value to its customers and has found more than 190,000 award and upgrade tickets for its customers since 2006.

“Our partnership with American has been beneficial to the airline, ExpertFlyer, and most importantly, our customers,” said Chris Lopinto, president and co-founder of ExpertFlyer.com.  “Our goal is provide our customers with important and oftentimes hard to find information all in one place.”

“We are pleased that customers who choose to fly US Airways will now have the same service from ExpertFlyer that they have had for American Airlines flights,” said Cory Garner, American’s managing director – distribution.  “This agreement provides another step toward a more seamless customer experience during the integration of our two airlines.”

The Awards & Upgrades feature of ExpertFlyer is the easiest way to find an award ticket or upgrade.  Simply enter the airline(s) you want to fly, the destination, the date(s), and search.  ExpertFlyer will show you in real-time the number of award tickets and/or upgrades available based on your query.  If you must take a particular flight where no upgrades are available, users can create a flight alert for as many as 30 different flights at one time.  If an award ticket or upgrade is found, ExpertFlyer will send instant notification.

About ExpertFlyer.com

Each month, ExpertFlyer’s One-on-One blog goes face-to-face with the travel industry’s leading decision makers to discuss and address topics relevant to many of today’s business and frequent travelers.

ExpertFlyer.com was conceived and created by an eclectic team consisting of a veteran elite tier frequent flyer, an airline captain and corporate travel manager, and information technology professionals to deliver a 24/7 real time powerful air travel information service.  The company provides its subscribers and corporate travel managers alike with a complete, concise and efficient way to access the ever-changing details of worldwide air travel information.  For more information, please visit expertflyer.com.

Stuck in the middle seat again?  Download the free Seat Alerts app from ExpertFlyer and get the window or aisle seat without hassle or frustration.

 

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Possible Hypoxia Blamed for Second Private Airplane Crash

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

Private plane crashes in Jamaica

 

 

 

 

 

 

 

The widely reported private plane crash this past Friday is the second of its kind in less than two weeks.  While unconfirmed, experts believe the cause of the crash was due to sudden depressurization in the plane resulting in a lack of oxygen.  The pilot and passengers likely lost consciousness and control of the aircraft.

According to the Wall Street Journal, A tweet from Norad’s official Twitter account suggested the aircraft’s pilot suffered “possible hypoxia,” with a lack of pressurization on board depriving the plane’s occupants of oxygen and incapacitating the pilot.

View Fox News Video here.

 

Air travelers use Knee Defender to protect their legroom

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

Has “recline rage” spun out of control?  It seems so after a flurry of news reports featuring enraged passengers, flight diversions and disorderly conduct over the comfort and legroom infringement of seat recliners vs. seat “reclinees.”  An age-old dilemma that, up until now, had only grousing for relief.  Enter the latest super-hero to the beleaguered air traveler: Knee Defender.

Knee Defender

Knee Defender

What is the Knee Defender?

It’s a small plastic clamp about the length of a key that attaches to the airplane seat tray table to effectively disable the seat in front of you from reclining back into your space.

About $22, the company says it helps you defend the space you need when confronted by a faceless, determined seat recliner who doesn’t care how long your legs are or about anything else that might be “back there”.

But what about the rights of the recliner?  Some airlines, like Air Canada, Quantas, among others, have banned the device.  What do you think? Whose rights should come first?

Knee Defender says, if the airlines will not protect people from being battered, crunched, and immobilized…then people need options to protect themselves.

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