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Frequent flyers’ rating of TSA airport security leaves much to be desired

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

TSA infographicEighty-seven percent of frequent flyers think that the Transportation Security Administration is doing either a poor or fair job in performing security screenings at the nation’s airports, according to a new survey of frequent flyers conducted by Frequent Business Traveler magazine.

The survey finds that the typical American frequent flyer continues to hold the TSA in low regard with 71.9% of respondents indicating the TSA’s screening procedures are either not effective or not too effective at preventing acts of terrorism on an aircraft, an increase of 4.9 percentage points from 2014 and 6.4 from 2013.

In contrast, only 20.8% indicated the procedures are somewhat effective, 5.5% said very effective, and 1.9% said extremely effective.

A total of 2,129 respondents took part in the online survey conducted from August 21 through September 24 in partnership with FlyerTalk, the world’s largest online travel community, and ExpertFlyer, a provider of air travel information tools.

“This year’s survey results show that the TSA has a long way to go to build confidence in its mission,” said Jonathan Spira, editorial director, Frequent Business Traveler.  “Our survey respondents traverse security checkpoints multiple times each month and are in an excellent position to render a verdict on this subject,” he added.

Other Key Findings

—  Nearly 45% stated they were not satisfied with their last security experience;

—  Over three quarters (76.7%) of survey respondents have used PreCheck, the TSA trusted traveler security lanes.

— Satisfaction for PreCheck continues to fall from a high of 80.3% in 2013 to 62.7% in 2015 and the drop may be partially attributed to the TSA’s policy of allowing infrequent travelers, whose unfamiliarity with procedures slows down the screening process, into PreCheck lanes.




ExpertFlyer Top Tweets

ExpertFlyer Top TweetsRecent posts from ExpertFlyer that people are talking about…

Expertflyer Top Tweets

ExpertFlyer Top TweetsRecent tweets from @ExpertFlyer that have people talking

“Did you know…Free service helps consumers get what they deserve from businesses – including airlines?”

ServiceWith overall airline complaints to the US Department of Transportation rising 30% over the past five years*, it’s high time consumer travelers get what’s coming to them.  A new company called Service is aiming to turn the tables for consumers, putting them in a better position to receive fair compensation or refunds from a variety of businesses, including airlines.

“Service helps consumers get what they deserve from businesses. Basically, you tell us about a problem you had with a business, and we fix it for you,” says Michael Schneider, CEO, Service Technologies. “We’ve gotten non-refundable airline tickets refunded – when there’s a legitimate reason, delivery fees waived on late deliveries, appointment times prioritized, credits when bad service was provided at restaurants, and many more.”

For now, the service from Service is free, so now’s a good time to check them out.

*According to an analysis by US PIRG, a consumer advocacy group headquartered in Washington.

“Did you know…Rising hotel, car rental and airline taxes are pricing families out of travel?”

delta airlinesAccording to a new report by National Center for Policy Analysis Research Associate, Jacob Kohlhepp, the triple threat of travel-based taxes on hotel, car rental and airline tickets can increase costs up to 30 percent for family travelers.

“In a drive toward more revenue, officials at every level of government have raised a trifecta of travel-based taxes dramatically,” says Kohlhepp. “While travel taxes are a politically popular revenue tool, they discourage travel and tourism – particularly for low-income individuals and families.”

The tax rates on hotels, car rentals, and airline tickets vary by state. According to the report:

  • Twenty-two states charge a hotel occupancy tax, which can range from 3 to 13 percent of a night’s stay;
  • Taxes on car rentals can raise rental prices by nearly 25 percent;
  • There are seventeen different taxes and fees levied on air travel, which can increase base airfare by 30 percent.

“There is no doubt that air travel is more affordable for families than it was back in the day when were prices were set by the government,” says Senior Fellow Pam Villarreal. “But other aspects of travel are prohibitive, particularly in large cities.”

Travel Taxes: The Hidden Trifecta