Next generation travel agents capitalize on artificial intelligence

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

robot

According to a New York Times report today, next-generation travel agents do the search-culling for you, tailoring the results to your stated preferences and potentially cutting down on web-browsing time. They also use text messaging as their primary communications mode, often via a chatbot, a computer program designed to converse in text.

“Most of these services are challenging the do-it-yourself system of browsing as offered by services like Expedia. New-wave agents — human, robotic or a combination — will also allow users to continue a search over time, rather than start anew with a browser each session.”

Read the full story here.

 

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