Archive for March, 2015

One on One with Greg Geronemus, Co-CEO of smarTours

greg geronemus, smartours.comThis month, ExpertFlyer talks with Greg Geronemus, Co-CEO, smarTours (www.smarTours.com), a discount group tour provider specializing in high quality packages to some of the world’s most fascinating countries. We’ll learn how SmarTours has carved a niche in a crowded and competitive travel tour market for more than 20 years.

“We’re seeing all of South America really shine in 2015, and one of the most pleasant surprises is Colombia. It’s a wonderful, diverse destination, and it’s a wonderful turnaround story for a country that has certainly had its challenges.”

Greg Geronemus, Co-CEO, smarTours


 You say that the persistent labeling of international travel as outrageously expensive is now a misnomer.  Why?

There is a real misconception about the cost of international travel that the travel industry has perpetuated for far too long. Our peers have successfully tricked the American consumer into thinking that international travel must be extremely expensive, and the consequences are tragic, in my opinion. Many Americans simply assume that places like Asia, Africa, Europe, and South America are out of reach, and just as problematic, when travelers come across affordable prices, they are trained to ask what the catch is or look for what’s wrong with the offer. The opposite should be true – the American traveler should expect affordability and ask why all the outrageously expensive travel offers cost so much. Continue reading →

Who owns the armrest between two people sitting in a plane?

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

Graphic is man stuck in the middle seat

Graphic: Christoph Hitz

Just because you’re a road warrior, doesn’t mean you have to go to war over the little things. Let’s take one point of contention out of the cabin: Armrest ownership.  Is there an unwritten code of ethics for determining dibs on the armrest?  There’s a reason why we make it our business to help travelers get out of the middleseat — it’s a bummer being squashed in between two strangers for hours. Since a “middleseater” is already at a comfort disadvantage, it seems only fair that armrest rights should be all theirs.

We did some digging on Quora to see if this conundrum had been discussed with any resolution.  Here are some interesting thoughts:

Wirawan Winarto offers a rule of thumb…”Window Seat gets the view; Aisle Seat gets the access; Middle Seat gets the armrest.”

Jeff Chou says, “For two seats: Whoever gets there first. If you both arrive at the same time, rock it off. Leaving your seat forfeits rights to the armrest (lifting your arm momentarily to lift the tray table or otherwise, does not count).

For three seats:
Middle gets both armrests. Aisle gets one armrest and a little bit of legroom, window gets one armrest and a window.”

What do you say? Read more of the Quora thread here.

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Frequent Business Traveler Trends for 2015

ExpertFlyer Hot Topics — Where the Rubber Meets the Runway

The ups and downs of business travelers carry important weight and vast economic impact in the US.  According to a research report published in 2013 by the U.S. Travel Association with research conducted by Oxford Economics, business travel spending by U.S. companies in 2012 generated an estimated $524 billion in business sales, supporting 3.7 million jobs with an annual payroll of $152 billion.

We recently interviewed Jonathan Spira, editorial director at Frequent Business Traveler Magazine and senior managing director at research firm, Accura Media Group, regarding his firm’s 2015  Frequent Business Traveler research report.

Among the key highlights of the report, almost half of business travelers surveyed said they plan on taking more trips in 2015 as compared to 2014, while a similar number said they anticipate taking more trips in 2015 than they did two years ago in 2013.

This translates into a rather significant increase given a business traveler population in the United States that takes over 450 million domestic trips a year.

Spira’s report concludes that loyalty to both airlines and hotels remains largely unchanged over the past three years. In the most recent survey, 75.3% of travelers say they prefer to stay at a particular brand of hotel, an increase of 2.7 percentage points over last year. The number of travelers who prefer to fly with a particular airline or alliance, 92%, remains statistically unchanged over the course of the survey.

Frequent travelers are avid users of technology. Nine out of ten report doing all of the following over a twelve-month period:

  • Researched information about flights
  • Researched information about hotels
  • Made a flight reservation
  • Made a hotel reservation
  • Checked a flight’s status

Working with popular online travel community, FlyerTalk, more than 1,700 business travelers participated in the study. The outcomes suggest  a significant turning point for business travelers, as well as the travel industry. Change is prevalent, from airline mergers to significant changes in airline and hotel loyalty programs, to new imperatives for amenities and services that the business traveler demands.

A complete copy of the 40-page report, 2015 Frequent Business Traveler Business Travel Outlook Report, is available online here.