One-on-One with Warren Chang, vice president and general manager, Fly.com

Each month, ExpertFlyer sits down with an executive in the travel industry to provide insight to changes in the landscape and how it affects the way you do business. It’s another way ExpertFlyer is providing additional information to empower the business traveler.

This month, ExpertFlyer sat down with Warren Chang who is vice president and general manager of Fly.com, the most comprehensive airfare online search engine. Unlike other online travel agencies, the company is not a booking engine. Instead, Fly.com scours all the major U.S. airlines, international carriers and online travel sites, and helps people easily sort and refine results by specific criteria, and then refers users to the appropriate website for direct booking.

“We’ve only just begun scratching the surface in building a next-generation travel search engine that helps users effortlessly find the best deals for their individual needs. Stay tuned in the second half of 2011 as we plan to unveil many tools and features we’ve been working on behind the scenes.”

– Warren Chang, vice president and general manager, Fly.com
When parent company, Travelzoo, launched Fly.com in 2009, many wondered how another travel metasearch engine would stand out against similar competitors, like Kayak. How are you standing out today?

Since our launch in February 2009, Fly.com has become a leading flight search engine in the U.S., United Kingdom and Germany. Our success is partially due to the strength of our relationship with Travelzoo, which now has more than 23 million subscribers worldwide. Fly.com provides an easy-to-use flight search engine that enables Travelzoo subscribers—and all of our users—to quickly find and compare cheap flights. Fly.com users benefit from the integration we’ve done to show Travelzoo’s unique, researched, and vetted deals on hotel, car rentals, etc. alongside air search results. The relationship has worked very well, and propelled us into becoming one of the top five flight search engines in the U.S.